Privacy Policy

Introduction

Monterey Park Homeowners Association ("Monterey Park HOA," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register or update your contact information
• Submit forms on our website
• Sign up for email updates or text alerts
• Contact the HOA Board or property management
• Attend HOA meetings or events

This information may include:

• Name and contact information (address, email, phone number)
• Property ownership information
• Emergency contact details
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This information is used to improve our website and user experience.

How We Use Your Information

We use the information we collect for internal purposes only, including:

• Communicating with homeowners about HOA business, meetings, and events
• Sending important community updates and announcements
• Delivering emergency notifications and safety alerts
• Responding to inquiries and providing customer service
• Managing HOA operations and maintaining community records
• Processing architectural review requests and other HOA services
• Complying with legal obligations and enforcing our governing documents

SMS/Text Messaging Terms

Consent to Receive Text Messages

By providing your mobile phone number and opting in to receive text messages from Monterey Park HOA, you expressly consent to receive automated text messages at the phone number you provided. These messages may include:

• Emergency alerts and safety notifications
• Important community updates
• Meeting reminders
• Other time-sensitive HOA communications

Message Frequency & Charges

Message frequency varies based on community needs and emergency situations. Standard message and data rates may apply depending on your mobile carrier and plan. Please contact your mobile carrier for details about your messaging plan.

Opt-Out

You may opt out of receiving text messages at any time by:

• Replying STOP to any text message from us
• Emailing us at board@mymp.org with your request
• Updating your communication preferences through our contact form

After opting out, you will no longer receive text messages from us unless you opt back in. Please note that opting out of text messages does not opt you out of email communications or other forms of correspondence.

Help & Support

For help or more information about our text messaging program, reply HELP to any text message or contact us at board@mymp.org.

Information Sharing and Disclosure

We Do Not Sell Your Information

Monterey Park HOA does not sell, rent, trade, or otherwise distribute your personal information to third parties for their marketing purposes.

Limited Sharing

We may share your information only in the following limited circumstances:

• Service Providers: We may share information with our property management company (Kuster Property Management) and other trusted service providers who assist us in operating the HOA, conducting our business, or serving our homeowners, as long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• HOA Governance: Certain information may be shared as required by our governing documents (CC&Rs, Bylaws) or South Carolina law governing homeowners associations.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, or necessary for HOA record-keeping and governance purposes.

Your Rights and Choices

Access and Update Your Information

You may access, update, or correct your personal information at any time by:

• Visiting our website and submitting an update through our contact form
• Emailing us at board@mymp.org
• Contacting our property management company

Request Removal of Your Information

If you wish to have your personal information removed from our systems, you may submit a removal request by emailing us at board@mymp.org. Please include "Data Removal Request" in the subject line and provide your name, address, and contact information.

We will process your request within 30 days. Please note that:

• Some information may be required to be retained for legal, accounting, or HOA governance purposes
• Removing your information may limit our ability to communicate with you about important HOA matters
• We may need to verify your identity before processing your request

Communication Preferences

You may opt out of receiving promotional emails or text messages at any time by following the unsubscribe instructions in those communications or by contacting us directly. However, we may still need to send you non-promotional communications related to your property ownership and HOA obligations.

Third-Party Links

Our website may contain links to third-party websites, including our property management company's portal and other service providers. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 5 business days.